SIM periodically "loses" license (#425)

I have a licensed install of the product and it is installed on a machine. I have been using the product fine for the last few days. On the first attempt to start the program today, it tells me that the evaluation period is over. It is as though the license is "lost". This isn't a huge deal as I can simply re-activate the license. This is the 2nd time this has happened since I purchased the license and installed on the machine.

As an intermittent issue, I know this is not an easy problem to track down so I understand if you can't offer a fix at this immediate point. However, the next time this does the same thing, is there some information/files that would help to troubleshoot the problem?

26 March 2015 0:26:15
26 March 2015 15:05:59
Requested by
Chris Simmons
8.30.5553.39285 64-bit
Win8.1 64-bit
Solved in

Dusan Rodina - 26 March 2015 10:27:10

Please, make sure that the license file key is not stored in any temp directory and it is not deleted. The "License.key" file must be always present in computer, on the same path from which it was applied.

Chris Simmons 26 March 2015 14:07:59

Indeed, I deleted the license file. I thought it just needed to be consumed once. That is my problem then! I will place it in a durable location and re-activate.

Thank you for your help, Dusan.

Dusan Rodina - 26 March 2015 15:05:53

You're welcome!

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